Why is it saying there is a queue to join Whirli?
The queue is active when interests in Whirli spikes, so that you only join when we are ready for you. We always prioritise delivering a great experience for all our customers. You can register for a queue position (no obligation to pay later) and we'll let you know when it's your turn to join.
How many toys can I have at a time?
It’s up to you. Depending on your subscription, and the value of a toy, you can make up your Whirli box how you like. Say you have a 180 Whirli Token allowance, you could get 3 toys worth 60 Whirli Tokens each or 10 toys at 18 Whirli Tokens each.
How many times can I swap my toys?
We never want you to have toys that aren’t being played with. With the delivery booster your swaps are completely free, otherwise a delivery or return costs just £2.99 each. Around one swap a month keeps us environmentally friendly.
What toys do you have?
What toys don’t we have? You’ll find pretty much all the toys your kids are after. We don’t stock certain outdoor equipment because of safety risks. And Lego is a no-go because bits go missing so easily, and we’d never want you to receive an incomplete set. Sorry Lego fans.
What if you don't have toys I want?
Ping us a message and we’ll do our best to stock them.
What delivery and return methods do you use?
Our parcels are delivered by good old Royal Mail and for larger parcels we use DPD. You can drop off your returns at any post office, and we're soon adding more options like Click & Collect, Courier Pick-up, and others!
How do I return toys?
Just pop the toys you wish to return in a box, stick on the returns label we sent with your order and take it to the post office. Once we recieve the toys we will refund the token value to your account so you can pick some new toys to play with.