FAQs

Want to know more about Whirli? These are our most frequently asked questions. If you can't find what you are looking for, please feel free to contact us

Why is there a queue to join Whirli?

So that you only join when we are ready for you. We're constantly adding toys and you can join as soon as our toy box is big enough to share with you and everyone else.

How many toys can I have at a time?

It’s up to you. Depending on your subscription, and the value of a toy, you can make up your Whirli box how you like. Say you have a 180 Whirli Token allowance, you could get 3 toys worth 60 Whirli Tokens each or 10 toys at 18 Whirli Tokens each.

How many times can I swap my toys?

As many times as you want. We never want you to have toys that aren’t being played with. You can have one exchange happening at a time. So we need to receive a return, before we can start a new exchange. Around one swap a month keeps us environmentally friendly.

What toys do you have?

What toys don’t we have? You’ll find pretty much all the toys your kids are after. We don’t stock certain outdoor equipment because of safety risks. And Lego is a no-go because bits go missing so easily, and we’d never want you to receive an incomplete set. Sorry Lego fans.

What if you don't have toys I want?

Ping us a message and we’ll do our best to stock them.

What delivery and return methods do you use?

Your Whirli box comes with free delivery and returns from good old Royal Mail. But if you’re keen to get playtime started sooner, there will be speedier collect plus and courier options available for a small fee.

What if I want to keep a toy?

If you keep a toy for 9 months, you can choose to keep it forever, free. Hooray. If you can’t wait, you can always buy something for a lower-than-retail price just by getting in touch.

What happens if I lose or break a toy?

Don’t worry, we know accidents happen. Just get in touch to let us know. If it happens again and again though, you might have to pay for a replacement.

Are your toys safe and hygienic?

Absolutely. Everything we send out is triple checked, sterilised with Milton's professional formula, and ready for play. They’re probably cleaner than the second-hand toys at nursery. And to put your mind at rest even more, all Whirli toys meet UK and EU safety standards.

I have loads of toys I don’t want, can I donate them to Whirli?

That’s a great idea. And one we’ve had as well. Soon you’ll be able to donate toys in exchange for Whirli credit. With any toys we can’t use, going to kids in need. Watch this space.

Do you have different subscriptions?

Yes. There are three to choose from, offering different toy allowances to suit your needs. The bigger the allowance, the more toys you can have.

What value do I get from my Whirli subscription?

Our plans provide enough toys to keep households continuously engaged and entertained without having to shop for additional toys. All subscriptions come with flexibility to choose your toys, swap at any time, and free delivery and returns (worth £6 for every swap). What's more, keep a toy 9 months and you can keep it forever for free! We're confident our subscriptions deliver great value, and are definitely much better than shopping for toys!

Will you have smaller subscription plans?

Starting a new venture is hard. As a small business, we don't benefit from volume discounts like the big players do. As Whirli grows, we'll be able to provide better value to our customers and introduce smaller, economically viable, subscription plans. Stay tuned.

Can I change my subscription or cancel anytime?

There’s an initial 3-month introductory period, after which you can change or cancel your subscription anytime. Should you cancel, we’ll need any toys you have back.

Can I pause my subscription?

Sure. Just let us know, send any toys you have back to us, and we’ll pause your subscription no problemo.

How can I update my account details?

Manage account functionality is coming very soon. In the meantime contact us for any changes here.

Can I gift a friend?

You will be able to. Just not quite yet. We’re working on it.

Can I change my payment details?

Head to your profile online and you can edit any of your details.

When will my account be charged?

We’ll take payment monthly on the date you became a Whirli member.

What payment types do you accept?

All the major credit cards.

What if there is a problem with my order?

If something’s missing or your Whirli box looks damaged, let us know at hello@whirli.com and we’ll get it sorted ASAP.