The last 2 years since we started have been really exciting here at Whirli as we have been growing our range of toys, and more and more families have been subscribing to Whirli. However, much like having children, we have now run out of space at our ‘starter home’. 

That means it’s time for us to move to a bigger warehouse!

Brief Delivery Changes

Unfortunately we won’t be able to hit our normal high standards of deliveries whilst we are moving, but rest assured we will be back to normal in a few short weeks! Things you will notice between 12th – 26th July:

• We won’t be offering express delivery or nominated day deliveries
• Our standard deliveries will take 1 – 2 days longer

New returns labels

We will soon be sending out returns labels with a new address in Rainham.

Don’t worry if you use an old ‘Tent Street’  label, we’ll still receive your parcel. However, you may experience a slight delay in processing your return.

Great customer benefits

By having more space and being in a better location, customers will soon get to benefit from: 

• A growing range of toys
• Heaps of stock availability
• A slicker operation to turbo boost swaps and make sure you continue to get the same speedy service.  

A note from our Head of Operations

Hello! I joined Whirli in May of this year, and I’ve been amazed to see how many families are already enjoying swapping toys, and the amount of toys that we are preventing going into landfill! It gives me so much joy to see families sharing their experience on social media and the inventive ways they play with their toys.

My sustainability mission

When it comes to being sustainable, I’m passionate about us walking the walk. We are already reducing the amount of toys that end up in landfill, with around 50,000 toys circulating within our community. But there’s always more we can do. This year I’ll be ensuring we use the most sustainable, reusable and recyclable packing currently available.

I’m also continuing to look at how we reduce our carbon footprint. One way we’ve done this is by moving our warehouse closer to our couriers depots which in turn means there’s less distance to drive. In the not so distant future, I also have my eye on electric vehicles and how they can help Whirli take a giant step towards emission reduction.

A new warehouse also gives us the chance design and create energy efficiencies in our warehouse. Here, it’s the little things that make a big difference. Such as making sure that we are using renewable energy to power the warehouse, and we install motion sensor LED lightbulbs. 

Always improving

As well as moving our warehouse, 2021 is going to be an important year for us in upgrading our operations. We are developing technology that will allow our warehouse team to process orders accurately and at speed. Plus we can expand our toy range to include some exciting additions later this year (I’m not going to let the cat out of the bag just yet as to what they are!).

Treating people fairly

I am also hugely passionate about treating our team fairly. To create a comfortable, supportive working environment and develop opportunities for good people to progress. Not just within Whirli, but looking at our supply chain and ensuring our suppliers hold these same values.

Thank you

Finally, a big thank you from all of us for continuing to support us and our mission to make playtime better. A thank you in advance for bearing with us as we settle into our new home, and we’re looking forward to you benefitting from a better Whirli service!

Craig Simpson
Head of Operations