Frequently Asked Questions
A Whirli subscription gives you a token allowance, and you can order any of our toys, so long as the Whirli toys in your home are within your allowance.
Once you have spent your token allowance you can order something else by returning your unwanted toys. We’ll give you back these tokens so you can spend them on something else. We call this a ‘swap’.
When you sign up to Whirli, you can choose between 4 plans, which come with a token allowance:
You use these tokens to order toys. Our toys are priced in tokens, where 1 Whirli token is equivalent to around £1 RRP, so a toy worth £20 brand new would be priced at 20 Whirli tokens.
For example, 80 tokens is equivalent to around £80 RRP worth of toys.
No, your token allowance is fixed for the duration of your subscription. You will need to make a swap (that’s code for ‘return your unwanted toys’) before we return tokens to your account, ready for you to order something else.
Our tokens are great value. For example, 80 tokens allows you to order toys worth around £80 RRP at any one time. You can swap these toys at any time, meaning the value of the toys you are playing with quickly adds up. Plus it’s much better for our planet too.
We always recommend spending all your tokens so that you get the most out of your subscription. Any unspent tokens won’t be carried over to the next month.
It may be your family has fallen in love with a toy and you want to keep hold of it for a little longer. Rest assured, you will never spend more than the RRP value of a toy with Whirli, no matter how long you play with it for. That’s why we pledge that if you have a toy for 8 months, it’s yours to keep forever at no extra cost, no questions asked.
New subscribers on a pay monthly plan are offered a reduced token allowance for the first 3 months. We do this to combat theft. But rest assured, you will always play with toys worth more than the cost of your subscription.
Month 1 - 25% of maximum token allowance
Month 2 - 50% of maximum token allowance
Month 3 - 75% of maximum token allowance
Month 4 and onwards - full token allowance
Pay half-yearly: full token allowance immediately
Pay yearly plan: full token allowance immediately
It certainly is. The average Whirli subscriber has played with toys worth around £425 yet paid only £89 (including delivery) in their first 6 months with us.
This is because Whirli subscribers are swapping and not shopping. Any toy that is unloved or outgrown can be swapped at any time for something else. No money has been wasted on unwanted toys, collecting dust. With Whirli, you only pay when you play.
How did we work out the value?
Our toys are priced in tokens, where 1 Whirli token is equivalent to around £1 RRP, so a toy worth £20 brand new would be priced at 20 Whirli tokens. If you swap 120 tokens worth of toys every month for 6 months, you will have played with toys worth £720 RRP in that time.
It sure is! There’s great value when you swap, even in the introductory period.
After 3 months, the average Whirli subscriber has played with toys worth around £200 RRP yet paid only £50 including delivery.
The more you swap, the better value you get from your subscription.
We place no limits on the number of times you can swap, even in the introductory period, so stop shopping and start swapping.
How did we work out the value?
Our toys are priced in tokens, where 1 Whirli token is equivalent to around £1 RRP, so a toy worth £20 brand new would be priced at 20 Whirli tokens. If you swap 20 tokens worth of toys in your first month, you will have played with toys worth £40 RRP, all for just £9.99 + delivery.
Introduce us to a friend and you’ll get £20 credited to your account and your friend gets £5 or 15% (whichever is greater) off their first payment. Earn £20 credit for every successful referral you make*
How to share the joy:
Share your unique referral code (you can find your code here)
*£20 will be credited to your Whirli account when your friend uses your unique code to successfully subscribe to any Whirli plan. Your friend must be a new subscriber.
Credits earned from referrals can be used against any Whirli service but cannot be paid out in cash.
Whirli referral codes are intended for sharing with your friends and family and to your own personal social media accounts, and not to be posted onto third party websites such as voucher code websites.
If we find your referral code on any third party websites (such as voucher code websites) we will not be able to honour any credit received from these referrals and we will issue you with a new code.
Referral codes cannot be used in combination with any other discounts or codes, including gift codes.
Whirli reserves the right to update these rules at any time.
We stock toys for babies, toddlers and children up to 8 years of age. You can easily filter your toy searches by age, toy type, skill and token value - perfect for finding the right toy for your family.
Absolutely, hygiene and safety are really important to us. All our toys are returned to our central facility where everything we send out is checked, sterilised and ready for play. It’s likely they’re cleaner than the second-hand toys at your daycare or school setting. And to further put your mind at rest, all Whirli toys meet UK and EU safety standards.
We find that children learn to treat toys well once they understand that the toy is going to another child after them. But we know accidents happen. Fair wear and tear is a given and we know that children are really good at playing hide-and-seek with them.
If we need to replace a toy we will charge a fee that we deem to be fair, but rest assured we will never charge more than the RRP of the toy.
if the toy can not be repaired
if the toy is no longer safe
if the condition of the toy is deemed to be less than good
if the toy can no longer be played with as it was intended
To get into the nitty gritty, our fee is based on the Residual Value of the toy. We calculate Residual Value by taking the retail price of the toy and how long you have had the toy, divided by 8 months. For example if a toy is worth £30 and you kept a toy for 2 months, you would be charged 6/8 times £30 = £22.50. Or if you kept the toy for 6 months, then you would be charged 2/8 times £30 = £7.50. This way you never pay more than the retail value of replacing the toy.
More information on how we calculate Residual Value can be found in our Ts & Cs.
If you’ve had a toy at home for 8 months, it's yours to keep it forever, at no extra cost. Hooray!
Or at any point in your subscription you can buy a toy for less-than-retailprice.
To buy a toy, go to your Whirli account and tap 'keep toy'. You'll see how much it is to keep and you can purchase it. The toy will be removed from your account and you’ll get the tokens back to spend on something else.
Returning a hired toy
Returning a toy if it is no longer wanted or is unsuitable, can be made as part of your subscription. It does not entitle you to a full or partial monetary refund but allows you to select another toy(s) of equal token value, referred to as ‘making a swap’.
Returning a purchased toy
If you have elected to purchase a hired toy from us, we do not accept returns, refunds or swaps of this item.
We do not provide refunds for subscriptions for any reason, with the exception of the Cooling Off Period. Please refer to ‘7. Cancellation Rights’ within our subscription terms and conditions for more information.
That’s a great idea. And one we’ve had as well. Soon you’ll be able to donate toys in exchange for Whirli credit. With any toys we can’t use, going to kids in need. Watch this space.
We deliver to any UK address (including Northern Ireland and British Isles).
Your first delivery is free. After which, we offer the following options:
We place tape and a pre-paid returns label in every box, so you always have them to hand.
The Post Office will accept all of our standard sized boxes (our largest box measures 61 x 46 x 46 cm).
We do! Simply book a home collection whilst you are placing your online return from within your account.
Collections are available on weekdays and you have the choice of a morning or afternoon slot.
Have your boxes ready and taped up for your collection slot.
You do not need to put a label on the box, the collecting driver will do this for you.
On the day your family has outgrown or shows no interest in a toy, simply hop onto whirli.com and place a return from your Whirli account.
There's no need to swap all your toys at once. Just the unloved ones.
We'll instantly return tokens to your account, ready for you to order something else. We'll even ship your new toys before we've received your unwanted ones, so there's no downtime. Just playtime.
We place tape and a pre-paid returns label in every box, so you always have them to hand. There's also a wide range of shipping options, as well as a home collection service for large items - all available to book whilst you are placing your online return.
Remember to flat-pack your Whirli box so you have it to hand for your return. If you don't have a box, see if there’s a random unwanted one at home. We hate waste and love to reuse and we really don’t mind if we received your returns in another retailer’s box.
As often as you like. On the day your family has outgrown or shows no interest in a toy, simply make a swap. There’s no need to swap everything at once. Just the unloved toys.
Not at all. There’s no need to swap everything at once. Just the unloved toys.
Should you wish to cancel, we’ll be sorry to see you go.
You can cancel your plan at any time.
Pay half-yearly or yearly:
You can cancel from 14 days before your next renewal date.
Simply follow these steps and please allow enough time before your renewal to complete each step.
1. Mark all your toys as returned in your online account.
2. Pop them all back to us and remember to keep that proof of postage.
3. Once we’ve received your return, we will send you an email confirming it has been processed.
4. You can then hop on to your Whirli ‘My Account’ page to cancel your subscription online before your plan renews.
You can always upgrade your plan through your account page.
Any time that you have remaining on your current plan will be deducted from the upgrade price.
If you would like to downgrade, you can do so as follows:
Downgrade at any time.
Pay half-yearly or yearly:
Downgrade from 14 days before your next renewal date.
Before you can downgrade you will need to follow these steps and please allow enough time before your renewal to complete each step.
1. Return any toys that take you over the token allowance of the plan you want to
3. Pop them back to us and remember to keep that proof of postage.
4. Once we’ve received your return, we will send you an email confirming it has been processed.
5. You can then hop on to your Whirli ‘My Account’ page to change your plan online before your plan renews.
Your toys will arrive unboxed from their original packaging and in reusable Whirli cotton bags. Significantly less toy packaging is generated through our service, which saves enormous amounts of energy in recycling.
We deliver your toys in cardboard Whirli boxes that you can flat pack and save for returning your swapped toys.
Whirli credit is added to your account when you redeem a gift card. When your next payment is due, we always take money from your outstanding Whirli credit before we charge your bank card. Credit can be used for any Whirli payment, such as delivery and returns postage, plan renewals, plan upgrades, toy purchases and so on.