First box delivered FREE
The most sustainable way to play
Sell toys back to earn credit.
Buy toys new and pre‑loved
Love a Whirli toy? Buy it. Choose brand new or gently pre-loved at a discount. Save money and keep great toys in play longer.
How can we help?
Got questions? You're in the right place. Browse our FAQs for quick answers, explore helpful guides on everything from tokens to toy rotation, or get in touch with our friendly team. We're here to make Whirli work for you.
FAQs
A Whirli subscription gives you a token allowance, and you can order any of our toys, so long as the Whirli toys in your home are within your allowance.
Once you have spent your token allowance you can order something else by returning your unwanted toys. We’ll give you back these tokens so you can spend them on something else. We call this a ‘swap’.
Once you have spent your token allowance you can order something else by returning your unwanted toys. We’ll give you back these tokens so you can spend them on something else. We call this a ‘swap’.
When you sign up to Whirli, you can choose between 4 plans, which come with a token allowance:
You use these tokens to order toys. Our toys are priced in tokens, where 1 Whirli token is equivalent to around £1 RRP, so a toy worth £20 brand new would be priced at 20 Whirli tokens.
For example, 80 tokens is equivalent to around £80 RRP worth of toys.
| Small toy box | 80 Token |
| Medium toy box | 120 Token |
| Large toy box | 160 Token |
| X-Large toy box | 240 Token |
You use these tokens to order toys. Our toys are priced in tokens, where 1 Whirli token is equivalent to around £1 RRP, so a toy worth £20 brand new would be priced at 20 Whirli tokens.
For example, 80 tokens is equivalent to around £80 RRP worth of toys.
No, your token allowance is fixed for the duration of your subscription. You will need to make a swap (that’s code for ‘return your unwanted toys’) before we return tokens to your account, ready for you to order something else.
Our tokens are great value. For example, 80 tokens allows you to order toys worth around £80 RRP at any one time. You can swap these toys at any time, meaning the value of the toys you are playing with quickly adds up. Plus it’s much better for our planet too.
Our tokens are great value. For example, 80 tokens allows you to order toys worth around £80 RRP at any one time. You can swap these toys at any time, meaning the value of the toys you are playing with quickly adds up. Plus it’s much better for our planet too.
We always recommend spending all your tokens so that you get the most out of your subscription. Any unspent tokens won’t be carried over to the next month.
It may be your family has fallen in love with a toy and you want to keep hold of it for a little longer. Rest assured, you will never spend more than the RRP value of a toy with Whirli, no matter how long you play with it for. That’s why we pledge that if you have a toy for 12 months, it’s yours to keep forever at no extra cost, no questions asked.
It may be your family has fallen in love with a toy and you want to keep hold of it for a little longer. Rest assured, you will never spend more than the RRP value of a toy with Whirli, no matter how long you play with it for. That’s why we pledge that if you have a toy for 12 months, it’s yours to keep forever at no extra cost, no questions asked.
New subscribers on a pay monthly plan are offered a reduced token allowance for the first 3 months. We do this to combat theft. But rest assured, you will always play with toys worth more than the cost of your subscription.
Month 1 - 25% of maximum token allowance
Month 2 - 50 % of maximum token allowance
Month 3 - 75 % of maximum token allowance
Month 4 and onwards - full token allowance
Pay three monthly: full token allowance immediately
Pay half-yearly: full token allowance immediately
Pay yearly plan: full token allowance immediately
Is the Introductory period good value for money?
Month 1 - 25% of maximum token allowance
Month 2 - 50 % of maximum token allowance
Month 3 - 75 % of maximum token allowance
Month 4 and onwards - full token allowance
Pay three monthly: full token allowance immediately
Pay half-yearly: full token allowance immediately
Pay yearly plan: full token allowance immediately
Is the Introductory period good value for money?
Get in touch
We are available Monday to Friday, 7am to 6pm. Use the contact form on the right, drop us a line at [email protected] or hop on live chat—our friendly customer service team is ready to help. Header How can we help?
Returns & Refunds
Swap subscription toys anytime for equal token value—no refunds, just
swapping fun. Cancel your subscription within the 14-day cooling-off period
for a full refund if all toys are returned. Keeping a subscription toy? That
purchase is final.
Marketplace purchases have 14-day returns for a refund. Items must be resaleable with original packaging where possible. Need help? Contact our friendly team.
Marketplace purchases have 14-day returns for a refund. Items must be resaleable with original packaging where possible. Need help? Contact our friendly team.
Cleaning & Safety
We guarantee every toy will arrive squeaky clean, safety-checked by our play
technicians, and ready to play with. Full batteries included, no fiddly
packaging—just straight out of the box ready for fun.
Each toy is thoroughly cleaned and inspected to our high standards before it reaches you
Each toy is thoroughly cleaned and inspected to our high standards before it reaches you
Squeaky clean
Every toy is professionally cleaned and arrives ready to play with straight away.
Planet friendly
Every swap keeps toys in play and helps reduce waste.
More for your money
Swap toys worth at least 4 times the cost of your subscription.
Super-fast support
Our team responds to all enquiries within 24 hours, Monday to Friday.
Total flexibility
Pause, change plans, or swap toys anytime. Flexibility built into every subscription.
Safety first
All our toys meet EU and UK safety standards and are checked by our play technicains after every swap.
Sell toys back to
Whirli
Done playing? Sell toys back to us. We'll give them a new home with another family, and you'll get credit towards your next toy adventure.
Gift toys with a
Whirli subscription
Gift a toy to someone special. They can love and keep it, or swap for subscription credit. Either way, it's the gift that keeps on giving.
